Xx5's Terms & Conditions — A Complete Guide for Members

1General Terms & Introduction

Xx5 (hereinafter referred to as the "Platform" or "we") is an online betting and gaming service provider. These Terms & Conditions ("Terms") apply to the use of the xx5 website and all associated services.

These Terms and Conditions form a legally binding agreement between you (the member) and xx5. By registering on the platform or using any of our services, you confirm your acceptance of these Terms.

Scope of Application

These Terms apply to all xx5 services, including Sports Betting, live betting, lottery, scratch cards, and any new services launched in the future.

• These terms and conditions are written in Bengali, and the Bengali version shall be considered the definitive version.
• Xx5 reserves the right to amend these terms and conditions at any time.
• Continued use of the platform following any changes will be deemed acceptance of the revised Terms.
• If you have any questions about these Terms, please contact our Help Center Contact us.

2Account Registration & Eligibility

Age & Eligibility Requirements

You must be at least 18 years old to register an account on xx5 and use any betting or gaming services. xx5 may request a copy of your ID at any time to verify your age.

• Each person may hold only one xx5 account.
• Opening multiple accounts for the same person or household is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Accounts registered with false information will be closed and any deposited funds may be forfeited.

KYC Verification

Xx5 may conduct KYC (Know Your Customer) verification for withdrawals above a certain amount or for security purposes. This may require a national ID card, passport, or other government-issued documents.

3Financial Transactions — Deposits & Withdrawals

Deposit Policy

You can deposit on xx5 using bKash, Nagad, or Rocket. Deposits should be credited to your account instantly, though minor delays may occasionally occur due to network issues.

• The minimum deposit amount is ৳100 BDT.
• Only use your own mobile banking account for deposits.
• Depositing from another person's account is strictly prohibited.
• Depositing funds from illegal sources is strictly prohibited.

Withdrawal Policy

Withdrawals are typically processed within 1 to 24 hours. Larger withdrawal amounts may require additional time for verification.

• The minimum withdrawal amount is ৳200 BDT.
• Withdrawals can only be made to a registered mobile banking number.
• If bonus requirements are not met, the withdrawal process may be put on hold.
• Large withdrawals will be put on hold until KYC verification is complete.

4Bonuses & Promotional Offers

Xx5 regularly offers a variety of bonuses and promotional offers. Each offer has specific terms and an expiry period, which are clearly stated in the offer details.

Wagering Requirements

Most bonuses come with wagering requirements. For example, a 5x wagering requirement on a BDT 1,000 bonus means you must place a total of BDT 5,000 in bets before withdrawing.

• Bonus funds cannot be withdrawn directly.
• Withdrawing before the wagering requirements are met will result in the bonus being forfeited.
• Xx5 reserves the right to investigate any account suspected of exploiting a promotion in an unusual manner.
• Claiming bonuses through multiple accounts will be considered fraud.
• Xx5 reserves the right to modify or cancel any bonus offer at any time.

VIP Points & Rewards

VIP points are credited to your xx5 account and cannot be converted into real currency. VIP points may expire if not used within the specified period. To learn more about VIP benefits, VIP Page here.

5Betting Terms & Conditions

Please read this section carefully before placing any bets on xx5. Once a bet is confirmed, it generally cannot be changed or cancelled.

Bet Acceptance & Cancellation

• Once a bet is confirmed, it is considered final.
• Bets confirmed before an odds change will be settled at the original odds.
• If an event is cancelled, your stake will be refunded.
• Xx5's decision on the outcome of partially played matches is final.

Incorrect Odds & Technical Errors

If incorrect odds are displayed due to a technical error or human mistake, xx5 reserves the right to void the affected bets. In such cases, the original stake will be refunded to the member's account.

Maximum Betting Limit

Maximum betting limits are set individually for each event and market. xx5 may adjust these limits at any time and for any reason.

6Lottery Terms & Conditions

The following terms apply to participation in xx5's lottery section. Individual lotteries may have their own rules, which will be displayed at the time of ticket purchase.

• Tickets cannot be cancelled once purchased.
• Draw results are final and cannot be changed.
• There is a set deadline to claim prizes — generally within 30 days of the draw date.
• Prizes not claimed within the specified timeframe may be forfeited.
• If a draw is delayed due to technical issues, xx5 will notify members immediately.

For detailed Lottery rules and regulations, Lottery Page here.

7Prohibited Activities

The following activities are strictly prohibited on the xx5 platform. Violations may result in account closure and legal action.

Fraud & Cheating

• Creating multiple accounts to abuse bonuses.
• Using a false identity or providing misleading information.
• Attempting to access the platform through hacking, phishing, or any other unauthorised method.
• Unauthorized access to another member's account.

Match Fixing & Collusion

• Knowingly placing bets on match-fixed events.
• Colluding with others to influence the outcome of a bet.
• Placing bets using insider information.

Money Laundering

Xx5 enforces a strict anti-money laundering policy. If a suspicious transaction is identified, the relevant authorities will be notified and the associated account will be suspended immediately.

8Account Closure & Suspension

Closed by Member

Any member may voluntarily close their xx5 account. All funds must be withdrawn before submitting a closure request. To close your account, please contact our support centre.

Closed by xx5

Xx5 may suspend or permanently close an account for any of the following reasons:

• Engaging in prohibited activities.
• Providing false information.
• KYC verification not completed.
• To comply with a court order or regulatory authority directive.
• If the account has been inactive for an extended period.

9Privacy & Personal Information

Xx5 takes the protection of your personal data very seriously. To learn more about how we collect, store, and use your information, please visit our Privacy Policy read.

• Your personal information is never sold to third parties.
• Payment details are stored in encrypted form.
• Your information is never shared unless required by law.
• You may request to update or delete your personal information at any time.

10Responsible Betting Policy

Xx5 firmly believes that betting should be a form of entertainment, not addiction. That's why we provide a range of tools to help members play responsibly.

• Deposit Limits: Set your own daily, weekly, or monthly maximum deposit limit.
• Betting Limits: Set a limit on how much you can bet within a given time period.
• Self-Exclusion: You can temporarily suspend your own account for a set period.
• Reality check: Option to receive periodic reminders.

If you notice signs of betting addiction or need help, please contact our Responsible Gaming Further details are available on the page.

11Dispute Resolution

If you have a dispute or complaint, please contact our customer support team first. Most issues can be resolved quickly and amicably.

Complaints Process

• Step one: Help Center Submit your complaint via
• Step 2: Our team will provide an initial response within 48 hours.
• Step 3: For complex matters, a final decision will be communicated within 7 business days.

Result Disputes

In the event of a dispute over betting or lottery results, xx5's official records shall be considered final. Disputes must be raised within 72 hours of the official result announcement.

12Changes to Terms & Effective Date

Xx5 reserves the right to modify these Terms & Conditions, in whole or in part, at any time. Members will be notified of significant changes in advance via email or through the platform.

• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated Terms.
• The date of the latest update will be noted at the top of the page.

If you have any questions about these terms and conditions, feel free to contact our Help Center Contact us.